Quick take:
- Kiya.Ai has launched India’s first banking metaverse.
- The AI-based omnichannel and open finance services provider calls the new service Kiyaverse.
- It will allow customers to enjoy banking services using personalised avatars on various platforms including digital banking units, mobiles, and laptops.
Kiya.Ai has leapt onto the Web3 bandwagon after announcing India’s first-ever banking metaverse. The AI-based omnichannel and open finance solutions provider is looking to extend customer experience to the digital world.
According to the announcement, Kiya’s new service will allow customers to enjoy banking services using personalised avatars on various platforms including digital banking units, mobiles, laptops, VR headsets and mixed reality environments.
The AI startup’s Kiyaverse world is pioneering a new age of banking by merging real-world banking with metaverse banking using an avatar. Kiyaverse will allow customers to visit their branches virtually and perform all their banking errands without leaving the comfort of their homes.
Commenting on his company’s innovative product, Kiya.ai MD and CEO Rajesh Mirjankar said: “While digital banking is functionally interdependent and inclusive, it is all too often seen as being emotionally detached. Metaverse allows banks to use cutting-edge technology with a human touch which will significantly deepen and personalize customer interaction.”
The 3D virtual world will provide all the necessary applications required to perform regular banking services, the CEO said in a statement.
However, customers won’t be able to enjoy the whole package just yet. Kiyaverse will be introduced to the market in phases, with the initial launch allowing banks to extend their own Metaverse for clients, partners, and employees. The very first services to be offered include Relationship Manager & Peer Avatars and Robo-advisors.
The metaverse product also plans to roll out NFTs and support Central Bank Digital Currency (CBDC) to bring open finance to Web3.
“The banking metaverse will interface its Open API connectors with Aggregators, and Gateways to enable a Super-App and Marketplace on the metaverse,” the company wrote in the press statement.
Kiya.Ai will also leverage its artificial intelligence technology including haptics enabled senses to provide a near real-world interaction using the internet of senses.
Overall, Kiyaverse will be able to bring banking services from the real world to the metaverse and vice-versa, offering AI-based customer interaction.
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